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By improving civil servants’ interactions with government back office services, the strategy will support a Civil Service, where civil servants can seamlessly move between departments and roles, allowing the Civil Service to deploy what we need to meet the challenges of the day.

The strategy primarily focuses on driving value and efficiency for the taxpayer by moving to the latest cloud technology, promoting simpler back office processes across departments supported by automation, and meeting the needs of end users across the Civil Service, police, and the armed forces. Doing these things will enable a smarter and more flexible back office for the Civil Service.

Once it has been implemented successfully, the new strategy will promote competition between shared services providers in the market, driving both performance for users, and value for the taxpayer by making service providers constantly improve their technology. By making the most of the latest automation, and robotics, we can make sure that civil servants are supported while they deliver public services.


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