Are you a bidding professional looking for up-to-date bidding tactics and strategies? Try Padi+ free for a month and get access to Baachu APMP certification courses, technical resources and tools, monthly webinars plus get exclusive access to our private community, Baachu Engage in Facebook. Join Scribble and become the smartest bidder in your sector. Click to claim your free trialThe average company responds to an email in about 12 hours and 10 minutes according to a study conducted. But is this quick enough is the question! Research Findings With numerous avenues to contact a company including Twitter, email, and Facebook how fast does the average customer expect a response and does their age affect their expectations? A study conducted in 2017 showed that under 45% of customers were very satisfied with their email correspondence. Customers that were satisfied noted down speed being the top factor affecting their interaction. A typical business takes about 12 hours to respond to an email. This is definitely an upgrade from the previous one-business-day standard response time but it may still not be up to par. A previous study done showed that the ideal response time expected even then was just one hour. A follow-up study was done in 2018 to see if this expectation has changed. According to the results the ideal standard for response times through email was still one hour with a response within fifteen minutes remarkable service. This was based on what would satisfy at least 80% of the individuals surveyed.
Customer service, ideal response times
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