To be successful, a customer service strategy demands to be performed in every area of the organization. It cannot only be a part of the customer-facing teams. Instead, customer service strategy needs to come from the top to bottom and align with the overall vision, and values of an organization. Here are some ways to improve your customer service strategy.
When you are working with a multitude of people who come from various places and work at different levels, you need to be diplomatic and cautious when you make decisions. Each time you make a decision you must consider various factors and use personal judgement to arrive at the right conclusion. Failure at being discreet or tactful can adversely affects employee relationship and the company.